Shipping and Handling
Shipping and handling will be billed FOB shipping point and added to your invoice. Some items may be shipped directly to you from the manufacturer, FOB from that location.
Inventoried items typically ship via UPS Ground within 24 hours of receiving the order. Factory-direct items ship promptly (usually within 7-10 business days) from our manufacturer's stock, FOB point(s) as indicated. Larger items may be shipped via a trucking company and customers are encouraged to check each incoming shipment carefully before acknowledging receipt from the carrier.
Unless otherwise requested by a customer, goods will be shipped via carriers of our choice with shipping, handling, insurance, and packaging charges prepaid and added to the invoice. If you prefer to use your own shipping account, please contact customer service. We do not ship C.O.D. or to APO/FPO addresses or international locations. In accordance with federal laws, all hazardous and ORM-D materials must be shipped by ground.
If you need expedited delivery, call our customer service department toll-free at 1-800-441-1598. We will prepay and add shipping and handling charges to your invoice.
Customers should thoroughly inspect all items for shipping damage before accepting delivery. If damage has occurred, customer should note the extent of the damage on the freight bill and call Industrial Safety Supply immediately. Although Industrial Safety Supply's responsibility for loss and damage ceases when the products are accepted for shipment by the carrier, when notified, we will file a damage claim for goods shipped via a carrier of our choice, issue credit for the damaged goods, and ship an immediate replacement. Buyer shall, at Industrial Safety Supply's option, return any damaged products to Industrial Safety Supply pursuant to instructions from Industrial Safety Supply.
All freight offers (including reduced or free freight) are based on order shipping complete via UPS ground service for small parcel packages only; shipping within the continental US (excluding Alaska, Hawaii and outer territories). Larger/oversized items and special order items do not qualify. Freight offers may not apply to all sale or "promotionally-priced" merchandise. All orders must ship to a physical address - no post office boxes.
Industrial Safety Supply does not require a order minimum; however a small order handling fee of $3.50 will be applied to orders under $30.